Frequently Asked Questions about Air Conditioning and Heating Service and Repair
- What is the SEER Rating?
- Why is the SEER rating on the Energy Guide different than what my dealer quoted?
- Why should I have regular (or preventative) maintenance? And how often should I have it performed?
- What equipment requires regular (or preventative) maintenance?
- I need help troubleshooting a problem with my equipment.
- What are the advantages of a programmable thermostat?
- What type of filter should I use? And how often should I replace it?
What is the SEER Rating?
The SEER (seasonal energy efficiency ratio) is how the efficiency of your heating and cooling equipment is measured. The SEER is the amount of cooling your system will deliver per dollar spent on electricity, as compared to other systems. For example, a 3-ton unit may have a SEER efficiency rating of 13, 14, or 15. The higher the SEER the more efficient the system will be. The SEER rating of any given unit can range anywhere from 13 to 21.Back to top
Why is the SEER rating on the Energy Guide different than what my dealer quoted?
Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the same series indoor unit. The SEER rating of a system is derived based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the total rating.Back to top
Why should I have regular (or preventative) maintenance? And how often should I have it performed?
Your heating and cooling systems work incredibly hard to perform their functions for your home everyday. The constant stopping, starting and continual operation can wear down any machine if the proper care and maintenance is delayed. However, by performing regular maintenance, you can maximize the lifecycle of your heating or cooling unit and guard against many common equipment failures. Preventive maintenance inspections performed on a regular basis can uncover leaks, rust, rot, soot, frayed wires and corroded electrical contacts that the naked eye may not notice. You should have maintenance done on your system regularly to ensure maximum efficiency and allow prevent possible problems that may occur in the near future.Back to top
What equipment requires regular (or preventative) maintenance?
At least twice a year heat pumps and air conditioners require a professional tune-up. Because gas-fired equipment functions with greater efficiency, they only need to be serviced every other year. Inspections on boiler and furnace systems should include ductwork, pipes, dampers, valves, the chimney, registers, radiators, pumps, blowers, fuel lines, the gas meter, oil tank and every part of the actual furnace and boiler. Meanwhile, heat pump and air conditioning unit inspections should also include inspections of the fan, compressor, indoor coils, outdoor coils, line kits and refrigerant lines.Back to top
I need help troubleshooting a problem with my equipment.
Payne Heating and Air is your troubleshooting expert, and we will be glad to assist you. Just give us a call! In addition, should we encounter a situation that requires additional factory help, we will contact our factory supported Service Manager(s) for assistance.Back to top
What are the advantages of a programmable thermostat?
Since they are electronic, programmable thermostats are more accurate and efficient than thermostats that contain mercury. With programmable thermostats you can control the temperature in your home at different times of day without ever touching your thermostat. Because everything is automatic, you will never forget to change the setting on your own.Back to top
What type of filter should I use? And how often should I replace it?
Standard filters work to keep your system and its ductwork clean, but they don't really improve indoor air quality. To do that you need a media filter. The media filter rests between the main return duct and the blower cabinet and will improve dust and particle removal by seven times that of a standard filter. However, upgrading to a pleated media filter will remove everything from insecticide dust to airborne viruses from the filtered air. Always choose a filter that matches your blower's capacity. For optimum efficiency and filtration, Payne Heating and Air recommends that you replace your disposable filters at least once a month. If you have washable filters, they should be cleaned once a month.Back to top